Refund Policy

1. Eligibility for Refunds

1.1 Eligible Refunds

You are eligible for a full refund if:

• You request a refund within 7 days of your purchase date
• You have a technical issue we cannot resolve within 48 hours
• The service quality does not meet the standards described on our website
• You experience persistent streaming problems due to our servers

1.2 Non-Eligible Refunds

Refunds will not be provided for:

• Requests made after 7 days from the purchase date
• Issues caused by your internet connection or device
• Change of mind after the 7-day period
• Account suspension or termination due to terms of service violations
• Partial subscription periods (subscriptions cannot be prorated)
• Free trials or promotional offers

2. How to Request a Refund

2.1 Refund Process

1. Contact Support: Email us at support@stremzi.com with your account details and reason for the refund request
2. Provide Information: Include your subscription order number and payment details
3. Review Period: Our team will review your request within 24-48 hours
4. Approval: Once approved, refunds are processed within 5-10 business days

2.2 Required Information

When requesting a refund, please provide:

• Your account email address
• Order/Transaction ID
• Purchase date
• Reason for refund request
• Details of any technical issues experienced

3. Refund Processing

3.1 Processing Time

• Refund requests are reviewed within 24-48 hours
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Additional processing time may be required by your bank or payment provider

3.2 Payment Method Specific Information

• Credit/Debit Cards: 5-10 business days to reflect in your account
• PayPal: 3-5 business days
• Cryptocurrency: Refunded to the original wallet address within 48 hours

4. Technical Issues

4.1 Resolution Attempts

Before requesting a refund for technical issues, please allow our support team to attempt to resolve the problem. Common issues that can often be resolved include:

• Connection problems
• Device compatibility issues
• Configuration errors
• Application setup problems

4.2 Unresolvable Issues

If our support team cannot resolve your technical issue within 48 hours, you will be eligible for a full refund regardless of when the purchase was made.

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time through your account settings or by contacting support. Cancellations do not automatically qualify for refunds unless within the 7-day guarantee period.

5.2 Access After Cancellation

After cancellation, you will retain access to the service until the end of your current subscription period.

6. Exceptions and Special Cases

6.1 Promotional Subscriptions

Subscriptions purchased at promotional or discounted rates are subject to the same refund policy, though some special promotions may have specific terms.

6.2 Multiple Refund Requests

We reserve the right to deny refund requests from accounts with a history of multiple refund requests or suspected abuse of our refund policy.

7. Dispute Resolution

If you disagree with a refund decision, you may request a review by emailing appeals@stremzi.com. We will conduct a thorough review and respond within 5 business days.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.